This Privacy Statement was last updated on the 21st May 2018.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018).
This Policy applies to
- Visitors to this website
- People who use, or may want to or use, our products and services
- Job applicants and our current and former employees
We are Servca Ltd. Our registered address is 106 Leadenhall Street, 4th Floor, London, EC3A 4AA, United Kingdom. Our company number is 7727494.
We act as the ‘Data Controller’ for personal data. We only collect information required to fulfil stated purposes and where there is a lawful basis for doing it, and will not retain it for longer than is necessary.
We do not share, sell, rent, or trade your personal data with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
Visitors to this website
To ensure your security we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We do not accept any forms of online payment or E-payment gateways.
However no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions regarding security on our website please email us at [email protected]
We use technology to track the patterns of behaviour of visitors to our site.
If you are an existing or previous client
We request personal data from you on our enquiry form on the website so we can contact you about the enquiry. We also process personal data provided to us at events, e.g. business cards, so we can follow up on enquiries. We process this data as it is in our legitimate interest to respond to enquiries. If you do not place an order, we retain the data for 7 years.
We request personal data from you on our order form and process it so we can fulfil a contract to provide the product or service. You must provide contact information such as name, email, billing and shipping addresses and financial information such as credit card number and expiration date if paying by credit or debit card. We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you. We retain this data for 7 years.
At the time of incepting your insurance policy with Servca, you may also consent to receive our email newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe and the option not to receive our newsletter in each newsletter that we send. You may also unsubscribe by calling emailing [email protected] or by post at our registered address.
Our Clients, Partners & Insurer Partners
We store personal data that allow us to contact and pay you. This includes, but is not limited to, name, email address, postal address, telephone number and bank account details. We process personal data to meet Contractual obligations, and under Legitimate interest when you are no longer a supplier, partner or client. We retain this data for 7 years.
Job applicants and our current and former employees
Any information you provide, e.g. a CV, will only be used for the purpose of progressing your application. We use the contact details you provide to give updates on your application. We will use the other information you provide to assess your suitability for the role you have applied for during shortlisting and, if applicable, interviews. During the offer process we ask details of referees that we will then contact. New starters are asked to provide bank details (so we can pay you), emergency contact details (so we know who to contact if you have an emergency at work). If a role require requires a Disclosure and Barring Service (DBS) check, we will ask to you to provide the results of this to us. We are required to confirm the identity of our staff and their right to work in the UK by asking you to provide proof of identity.
We need to share some details with our payroll and pension providers, and our bank, to the extent that we can pay you and into your pension.
We keep details on unsuccessful applicants for 6 months. Details of staff are kept for 6 years after they leave, apart from their tax records which are kept for the period specified by HMRC. We process personal data during the application process on the basis of Legitimate Interest to contact you and determine if you meet the role’s criteria. We process the majority of personal data for staff to meet Contractual obligations. We use Legitimate Interest for providing selected colleagues with contact details. Processing of ‘special data’ about health is done to meet our obligations and exercise our rights in the field of employment law. We use Legitimate Interest to retain basic details of staff after they have left.
Individuals have the following rights over their personal data
- to receive a copy, and information about its use (a Subject Access Request)
- to have it corrected
- to have it erased when we have no lawful basis to continue processing it
- to restrict its use
- to receive a copy of information you have provided to us in electronic format (where processing is done under Consent or for a Contract)
- to object to its use (where processing is done under Legitimate Interest)
You can also register a complaint with the Information Commissioner’s Office https://ico.org.uk/concerns/
Changes to this policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by email, or by means of a notice on our home page.